The One Number You Need To Know
The world is full of numbers. We are constantly bombarded with numbers in the business world - acquisition costs, churn rates, virality factor, PageRanks, EBIT, LCV, »
5 Ways NPS Can Boost Your Business w/ Bill Macaitis
Brand advocacy is a powerful term, but most companies haven't quite grasped what it really means. Bill Macaitis on the other hand, Slack's new CMO, know's »
The Art of Customer Service
The one secret to turning your customers into raving fans and stop million dollar mistakes. The world has been preaching the importance of customer service more »
